Fingerprint Retention FAQS


Expand allClose all

What are the most common conditions placed on licensure?

  1. You were ordered into the Professionals Recovery Network (PRN). Telephone number 1.800.888.8776. a. PRN will determine if monitoring is required or not. b. If you sign a contract a memo will be sent to the board office approximately 2 weeks after you sign your contract. c. If the board indicated no further action is required you will receive a clear and active license.
  2. You were ordered to have a probationary period. a. Probationary report papers will be sent to you within 7 days of the board Office receiving a copy of your Order entitled “Notice of Intent to Approve with Conditions.”
  3. You were ordered to complete additional Continuing Education (CE) as a condition of licensure

a. You may obtain a list of CE providers by visiting www.cebroker.com . The board office does not keep a list of providers or the classes they offer.

b. You are allowed to complete these courses online unless the board indicated otherwise. These are the most common conditions placed on an initial license. You may have other conditions placed on your license not covered here.

I was given a license with conditions at the board meeting, what happens next?

You will receive an official “€œNotice of Intent to Approve Licensure with Conditions”€ in approximately 30 to 90 days. Your license will not be released until your board order is filed with the agency clerk’€™s office. Your license will have a conditional tag until all of the conditions are met. This is not considered discipline. When all of the conditions have been completed you will receive a “€œNotice of Termination” stating such and your license will be in”€œClear and Active”€ status. If for any reason you do not agree with the ruling of the board you may appeal their decision. You will have 21 days from the date you receive the Notice of Intent to Approve with Conditions to appeal this decision. The instructions are located at the end of your Notice of Intent to Approve with Conditions and must be done in writing. Please read the Notice of Intent to Approve with Conditions carefully when you receive it. Failure to comply with the conditions of your license will result in the immediate suspension of your license and require you to complete a reinstatement application and appear before the board again. Please be sure to update your address with the board office, as the Notice will be sent to the last address on record and will not be forwarded to your new address.

How do I voluntarily relinquish my license?

Licensees who wish to voluntarily relinquish their license, and have no pending disciplinary action open against their license, may submit a request in writing to the board.

If I am on active military duty, what happens at renewal?

Licensees can review our Military Status page for what happens at renewal.

Can I set my massage establishment license on inactive status?

No, this option is not available to massage establishments at this time

How do I reactivate my inactive or retired massage therapist license?

Licensees who wish to reactivate their Inactive massage therapist license must meet the following requirements:

  1. Submit a statement to the board requesting reactivation of license with the applicable fee.
  2. Submit proof of completion of continuing education requirements for each biennium the license was in Inactive status. Click here for a list of  CE requirements per biennium.

A licensee who remained on inactive status for more than two consecutive biennial licensure cycles may be required to demonstrate the competency to resume active practice by sitting for a special purpose examination or by completing other reactivation requirements.

How do I become a CE Provider?

Please visit www.CEBroker.com for the application to become a CE provider.

My license is expiring soon and I did not receive a renewal notice. What should I do?

Renewal notices are now sent out as postcards. To expedite your renewal you may renew online. Your ID and Password can also be reset at our Get Login Help page. If your account is locked, the system will automatically unlock your account within 24 hours. If you lose your User ID and password, email Licensure Services. Please include the following information for verification purposes:

  • Your first and last name
  • Last four digits of your social security number
  • Date of birth
  • Profession
  • License number Remember, if you wait until the last minute, you may run into long wait times.

I am ready to renew my license; however, the co-owner of this establishment is no longer affiliated with the business. May I reflect this change on my renewal notice?

No, any addition to or deletion of owners’€™ name(s) to or from a massage establishment is considered a change in the ownership of that establishment and you must submit an initial license application to the board office for a new license number to be issued.

May I indicate a change of business location on my massage establishment renewal notice?

No, you must submit a change of location application to the board office in order to change the location of your business. Any address change reflected on your renewal notice will be considered a change in mailing address only.

Does the continuing education provider report my completed continuing education units?

If you take a course from a Florida Board of Massage Therapy approved Provider, they are required to report on your behalf. If you take a course from a National organization, it is your responsibility to report completion.

Will I have to show proof that I have earned all of my continuing education hours, if I have an active license?

All massage therapists are subject to random audit. If audited, you must submit proof of completion of the required continuing education courses to the board. We recommend you keep your certificates of completion for 4 years.

How long does it take to renew my license?

Renewal postcards are sent at least 90 days before the expiration date. You should renew as soon as possible after receiving your notice. Please allow 1-2 weeks for receipt of your new license. To expedite your renewal you may renew online. If you lose your User ID and password, email Licensure Services. Licensure Services will provide requested User Id and Password within 24 hours of email receipt. Please include the following information for verification purposes:

  • Your first and last name
  • Last four digits of your social security number
  • Date of birth
  • Profession
  • License number Your ID and Password can also be reset at our Get Login Help page. If your account is locked, the system will automatically unlock your account within 24 hours.

I have received my renewal notice and have not completed my required continuing education hours. May I mail in my renewal and complete my hours later?

No, you must complete all contact hours before you renew your license. You may face disciplinary action for not completing the mandatory continuing education requirement.

I just took the Prevention of Medical Errors course to get my license. Do I have to take it again to renew it the first time?

Yes. The mandatory 2 hour continuing education course in Prevention of Medical Errors is required upon initial licensure and prior to every renewal thereafter, including the first renewal.

I have completed more continuing education hours for this biennium than was necessary. May I carry the balance over to the next renewal period?

No, all hours must be earned within your renewal period and may not be carried over to the next biennium. Also, CEs taken prior to the issuance of a permanent license cannot be counted towards renewal requirements.

How do I submit and pay the application fee using an Other Payer Code?

Applicants applying for licensure as a Licensed Massage Therapist by Examination, must obtain the other payer code from their massage program. This code can be used on the application as a payment option.

How do I request a declaratory statement or variance and waiver of a board rule?

Information on the requirements and how to file a Declaratory Statement can be found online on the Declaratory Statements page. Please note, a variance or waiver can only be granted for Rules in the Florida Administrative Codes, not for Florida Statutes.

How do I find an approved colonic irrigation education program?

Approved colonic irrigation programs are listed on the board’s approved school list.

Approved Programs →

Approved Programs (Excel)

How do I add the colonic irrigation specialization to my license?

You must hold a Florida massage therapist license and complete an approved colonic apprentice program or complete a course of study at an approved school. Applicants must complete the application and submit to the board office.

What should I do if my name changes after I apply, but before I am licensed?

Please submit a written request to the board office which includes your full name, as it appears on your application; the profession you are applying for; your file number; your new name; your date of birth; and your signature.

Your signed request can be mailed to:

Florida Board of Massage Therapy
4052 Bald Cypress Way
Bin C-06
Tallahassee, FL 32399-3256

How can my Florida massage program pay for my licensure application?

Instead of the student providing their own credit card for payment when completing the online registration application, they will have the option to enter the “€˜Other Payer Code”€™ to complete the application process. The application will be uploaded for processing and will stay in pending status until the massage program makes the payment. Interested massage programs will need to register with the Florida Board of Massage Therapy as an Other Payer and receive an Other Payer Code.

Can I endorse into Florida if I have an active license in another state but have never taken the NCBTMB or MBLEx exam?

No, applicants by endorsement are not eligible unless their licensure in another state required the passage of one of these board approved exams.

Who is responsible for requesting verification of my licenses? Does the board request it or do I?

You as the applicant are responsible for requesting licensure verification. The license verification form included in the application is intended to be mailed to other state licensing boards. Applicants seeking verifications/certifications from U.S. states or territories should complete Part I of the form and submit the form to the appropriate state or territory for completion. Check with the appropriate board to see if they charge a fee for this service.

What is endorsement; is it the same as reciprocity?

Endorsement is using your active license in another state, or board approved exam scores, to obtain a license in Florida. It is not the same as reciprocity. Reciprocity indicates Florida honors other state licenses and you would be allowed to work in Florida without obtaining a Florida license. Currently Florida law does not allow massage therapists to work in Florida without a Florida license.

Can I change my application from examination to endorsement or from endorsement to examination?

Yes, but you must request a change in the status of the application in writing to the board office. The request for the change will not be granted if the application has already been approved.

What should I do if I fail the examination?

You will need to reapply to sit for the exam. For more information regarding requirements to sit for the above listed exams or to schedule an exam, please contact the testing centers directly.

The NCBTMB can be reached at 1- 800-296-0664 or  http://www.ncbtmb.org/.

The FSMTB can be reached at 1-866-962-3926 or http://www.fsmtb.org/.

How often is the NCBTMB or MBLEx exam given?

Both the NCBTMB and MBLEx exams are offered through Computer Based Testing which is available six (6) days per week, excluding Sunday. For more information regarding requirements to sit for the above listed exams or to schedule an exam, please contact the testing centers directly. The NCBTMB can be reached at 1- 800-296-0664 or http://www.ncbtmb.org/. The FSMTB can be reached at 1-866-962-3926 or http://www.fsmtb.org/.

How long do I have after I graduate to take the NCBTMB or MBLEx examination?

There is no time limit for you to apply to take the examination.

Where can I take the NCBTMB or MBLEx examination?

NCBTMB and MBLEx testing takes place at Pearson VUE centers. Pearson VUE will provide you with information about the available test centers. You may schedule an appointment for any center. You do not have to take the NCBTMB or MBLEx in the same jurisdiction in which you are seeking licensure.

How can I review the status of my application?

You may check the status of your application in real time via our Online Services, using your User ID and password. If you lose your User ID and password, email Licensure Services. Licensure Services will provide requested User Id and Password within 24 hours of email receipt. Please include the following information for verification purposes:

  • Your first and last name
  • Last four digits of your social security number
  • Date of birth
  • Profession
  • License number If your account is locked, the system will automatically unlock your account within 24 hours.

Can massage therapists provide body wrapping services?

Yes, a licensee under Chapter 480, F.S., has always been able to provide body wrapping services. A person does not have to be a licensed massage therapist to perform body wraps. However, they are required to take a twelve (12) hour course and then register as a body wrapper under the Board of Cosmetology. A registered body wrapper will only be able to use pre-soaked wrap material and will not be allowed to apply oils or creams directly on the body. Unlike licensed massage therapists who are able to use their bare hands when applying oils and creams on their clients.

How can I find out about requesting an exemption?

Licensees employed or seeking employment with a health care facility licensed by the Agency for Health Care Administration (AHCA) may find information regarding exemptions on AHCA’s Exemption from Disqualification page.

Where should I send the supporting documents for my application?

Please mail all required supporting documents directly to the Board Office. For your Board’s mailing address, please visit the Contact page.

How long will it take for my license to be issued?

Your license number will be issued within 1 business day, once your licensure application has been deemed complete and approved. Please allow ample time for mail delivery to receive your printed copy.

Do I have to send any of the supporting documents for my application to the Board at the same time?

We encourage you to send as much information as possible to help expedite the licensure process.

Can I be granted an extension on an application after it has expired?

Section 456.013(1)(a), Florida Statutes does not allow for an extension. An incomplete application is only valid for one year.

What crimes or license discipline must be reported on the application?

All convictions, guilty pleas, and nolo contendere pleas must be reported, except for minor traffic violations not related to the use of drugs or alcohol. This includes misdemeanors, felonies, “driving while intoxicated (DWI)” and “driving under the influence (DUI).” Crimes must be reported even if they are a suspended imposition of sentence. All prior disciplinary action against any other professional licenses must be reported, whether it occurred in Florida or another state or territory.

Do I have to report charges if I completed a period of probation and the charges were dismissed or closed?

Yes. Offenses must be reported to the board even if you received a suspended imposition of sentence and the record is now considered closed.

Can a person obtain a license if they have a misdemeanor or felony crime on their record?

Each application is evaluated on a case-by-case basis. The board considers the nature, severity, and recency of offenses, as well as rehabilitation and other factors. The board cannot make a determination for approval or denial of licensure without evaluating the entire application and supporting documentation.

What type of documentation do I need to submit in support of my application if I have a prior criminal record or licensure discipline?

• If you have a criminal record, you must submit court documents related to your criminal record, showing the date(s) and circumstance(s) surrounding your arrest(s)/conviction(s), sections of the law violated, and disposition of the case(s). Documents would normally consist of a complaint or indictment, a judgment, a docket sheet, or other documents showing disposition of your case. Some courts refer to these documents as an order of probation.

• If you have received discipline against any license that you have held, you must submit copies of the documents related to the disciplinary action taken. The documents must come directly from the agency that took the disciplinary action.

• You must submit a detailed description of circumstances surrounding your criminal record or disciplinary action.

What criminal offenses may prevent me from obtaining a license?

You are required to report all criminal offenses to the Board. Each application will be evaluated on an individual basis. For more information on offenses that may prevent you from obtaining a license, see the links below:

Chapter 456, F.S.: Health Professions and Occupations: General Provisions

After you receive my application, how long will it be before I get a response?

We will send you notification about the status of your application within 5-7 days after we receive it.

Where should I mail my application and fees?

Mail your application and fees to:

Department of Health
Post office Box 6330
Tallahassee, FL 32314-6330

How can I get information on initial license requirements?

By visiting your board’s licensing page. Select your profession then click on Requirements.

If I reapply for licensure after my application expires, will all of the fees apply to my new application?

Only the initial license fee and the unlicensed activity fee will be applied to the new application.

How long will it take to receive my refund?

Once your request is received, it can take up to four weeks to receive your refund.

I overpaid on my fees. Can I receive a refund?

There is a three year statute of limitation for refunds so if the overpayment was made less than three years ago you are eligible for a refund.

How do I request a refund?

You must submit your request in writing. Mail, Fax or Email your signed request to the Board Office.

Please visit our Contact Information page for the mailing address and fax number.

Will I get a refund if I am not approved for licensure?

The Board Office will refund your initial license fee and unlicensed activity fee. Your application fee is non-refundable and will not be refunded to you.

Where should I call to check the status of my application?

The division’s call center at (850) 488-0595. We are open from 8:00 a.m. to 6:00 p.m., Eastern Standard Time. We’re closed on weekends and state holidays. You may email us at MedicalQualityAssurance@flhealth.gov.

How do I update my address?

Update Your Address Online:

  • Login to Online Services by selecting your profession from the dropdown menu and entering your User ID and Password
  • Your User ID and Password were mailed with your initial license. Please look at the center section and refer to the Online Services Instructions, item #5.
  • If you do not have your User ID and Password, click on “Get Login Help“.
  • Select “Update Addresses” on the left side of the page
  • Enter the new address information
  • Once you have entered your new address, click on “Process”. You will receive a confirmation page that displays the updated address.

About Your Practice Location Address: The practice location address will display on the Internet and your license. Your practice location must be a physical location address and must not include a Post Office box. The mailing address will only display on the Internet if you have not provided a practice location address to us. Establishment/Facility Name or Address If the name or address change is for a facility that has changed location, a licensure application must be submitted. See your profession’s web page for additional information.

Update Address by Mail: If you prefer to change your address by mail, please complete the Change of Address form. Written requests for address changes must include your name, profession, license number, old address, new address, date of birth, last four digits of your social security number, and your signature.

Processing Time: If you are submitting an address change request by mail, please allow 5-7 business days for processing. Online requests will be processed within 48 hours.

Please Note: An updated license will not be automatically sent. A duplicate license request must be submitted.

Where would I file an appeal if I am disciplined by my licensing board?

At the following address:

Department of Health
MQA Agency Clerk’s Office

4052 Bald Cypress Way
Bin CO1
Tallahassee, Florida 32399-3251

I’m entering my Account Id and Password but I can’t get logged on. What’s the problem?

Please note that Account Id and Password are case-sensitive. You must enter the values exactly as they were provided. Use the “Shift” key to capitalize letters, not the “Caps Lock” key.

Can I change my password?

Yes. After you have successfully logged in, you can modify your password by selecting Update Login located on the side navigational menu.

Can I change my account User ID?

Yes. After you have successfully logged in, you can modify your account id by selecting Update Login located on the side navigational menu.

Which link allows me to change my mailing address on file with the department?

Once you are logged into Online Services, select Update Address link from the side navigational menu.

Why won’t the e-Renewal website accept my credit card information?

There are many reasons why credit card information may not be accepted. Some suggestions for checking credit card data input are listed below. If you find that all data is complete and correct, but the card is still not accepted, try a different card.

  • Be sure that you do not use any hyphens, “-“, underlines, “_”, or spaces when you type your credit card number.
  • Do not type text in the space provided for your credit card type, be sure that you click on/select your credit card type from the drop down list of acceptable credit cards.
  • Be sure to state the credit card expiration date correctly, with the slash and without spaces. An example of a month, year expiration would be: 09/03.
  • There is no comparison between the name on your license and the credit card name. When typing the name on the credit card, be sure that you type it just as it appears on the card that was used to complete the other credit card information.
  • Be sure that all credit card data fields are completed.

What if I want to change the status of my license during renewal?

The e-Renewal system will not allow you to change your status online. If you need to change your license status, you will be required to mail your renewal application and fee to the department for processing.

How do I know when I should renew my license?

The department will mail a renewal notification to your last known address at least 90 days prior to the expiration of your license. Your license also indicates the date it will expire.

Why doesn’t the Renew License link allow me to open it?

The Renew License link is only activated for practitioners who are in renewal. If you believe your license is in renewal and you do not have access to the online renewal system, please email the Department at MQALicensureServices@flhealth.gov or call (850) 488-0595. Our Licensure Support Services staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time

What is the advantage of renewing my license online?

When you renew your license online, you will receive immediate confirmation that your renewal was received and processed successfully. In addition, online renewal allows you to use American Express, VISA, MasterCard or Discover to pay.

Who do I contact if I have additional questions?

If you have any questions about renewing your license, call (850) 488-0595. Our customer service staff is available to assist you Monday through Friday from 8:00 a.m. to 6:00 p.m., Eastern Time. (Excluding state holidays)

Why does my computer screen jump back to a previous page after I have already entered the data on the previous page and it does not submit my renewal request?

For Internet Explorer users, the security setting must be set to medium and cookies must be enabled. To set Internet Explorer to medium security follow the instructions below:

  • Open Internet Explorer and select ‘Tools’ from the top menu bar.
  • Select ‘Internet Options’ from the drop down list.
  • Once the ‘Internet Options’ window appears, select the ‘Security’ tab.
  • From the ‘Security’ tab window click on/select ‘Medium’.
  • To enable cookies, use the same ‘Internet Options’ window and select the ‘Advanced’ tab.
  • From the ‘Advanced’ tab window, press the down arrow on your keyboard until the words ‘Always Accept Cookies’ are highlighted and use the scroll bar and click on/select ‘Always Accept Cookies’. Click ‘Apply’ and retry using the e-Renewal system.

Should I still mail in the renewal application if I renew online?

No. If you receive confirmation of a successful renewal, submission of the renewal application is not necessary.

How do I tell if my e-Renewal was successful?

You will receive a confirmation message following a successful renewal. You are encouraged to print this message for your records.

Can I give my credit card information over the phone or by mail to renew my license if I do not want to use my card on the Internet?

No. The e-Renewal web site is a secure site and does not retain complete credit card information after the data is processed.

When is my renewal due if I renew online?

Online renewal does not change your renewal expiration date. You are still required to submit a renewal no later than midnight on the date the license is scheduled to expire

Why is continuing education being verified at renewal?

Continuing Education is a requirement to renew a professional license. Section 456.025(7), F.S. requires the Department to implement an electronic continuing education tracking system for each biennial renewal cycle and to integrate such system into the licensure and renewal system.

What would deem an applicant ineligible for licensure?

  1.  If applicant has been convicted of or pled nolo contendere to, regardless of adjudication, any felony or misdemeanor related to the practice of a health care profession.
  2. If applicant has had a health care provider license revoked or suspended from another state, the District of Colombia, or a United States Territory.
  3. If applicant has been reported to the National Practitioner Data Bank, unless the applicant has successfully appealed to have his or her name removed from the data bank.
  4. If applicant has previously failed the Florida examination required to receive a license to practice the profession for which the applicant is seeking a license.
  5. The board or department if there is no board may revoke a temporary license upon finding that the individual violated the profession’s governing practice act.

What needs to be provided with the application?

  1. Fees
  2. Proof of marriage to an active duty member of the Armed Forces of the United States and that the applicant’s spouse is assigned to a duty station in this state based upon the member’s official active duty military orders.
  3. Proof of a valid license in another state, the District of Columbia, a possession or territory of the United States, or a foreign jurisdiction and eligibility to take the Florida licensure examination.

When does the temporary license expire?

The temporary license is valid for 12 months after the date of issuance and is not renewable.

Why must the applicant provide the normal application for licensure?

The applicant must provide proof that he or she would otherwise be entitled to full licensure under the appropriate practice act, and is eligible to take the respective licensure examination as required in Florida.

How would an applicant apply for licensure?

The applicant can download the regular application to include the supplemental page from the board’s webpage.

What are the provisions of this bill?

This bill amends section 456.024, Florida Statutes, (F.S.), creating a temporary license for health care practitioners who are spouses of active duty members of the Armed Forces.

How do I complete the Physician Workforce Survey?

  1. Login to Online Services by selecting your profession from the drop down menu and entering your User ID and Password. The survey must be completed by allopathic and osteopathic physicians only.
    a. Your User ID and Password were mailed with your initial license. Please look at the center section and refer to the Online Services Instructions, item #5.
    b. If you do not have your User ID and Password, click on “Get Login Help“.
  2. Select “Physician Workforce Survey” on the left side of the page 3. Complete Physician Workforce Survey

How do I view and update my Practitioner Profile ?

You can view, confirm, or make changes to the information that will be published in your practitioner profile by logging in to the Practitioner Login page. In carrying our legislative mandate to publish practitioner profiles, we want to ensure the information that we publish is accurate. Accordingly, we ask that you please review your profile for any changes, corrections, and/or omissions. If you see the statement “The practitioner did not provide this mandatory information”, please provide that information. We will not accept curriculum vitae or resumes in place of you providing specific information. Changes, excluding education and training, year began practicing, and liability claims, can be made to your profile electronically by following the instructions below.

You may also submit changes by mail to:

Department of Health
Licensure Support Services
4052 Bald Cypress Way, Bin C-10
Tallahassee, Florida 32399-3260

Please note that Section 456.042, Florida Statutes, requires practitioners to update profile information within 15 days after a change of an occurrence in each section of your profile. Attention Newly Licensed Practitioners Chapter 456.041(7), Florida Statutes, requires you to submit changes to the department within thirty (30) days from receipt of notice. If you do not make changes within thirty (30) days, your profile will be automatically published. Once you have completed your review and made any necessary corrections, click on “Confirm Changes”. The Practitioner Confirmation Page will display the information that will be published online, at which time you must “Confirm” the profile again before the changes will be implemented.

Note: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Can I check the status of my application online?

If this feature is currently available for your profession, you may check the status of your application in real time via our Online Services. You will need your User ID and password in order to log in. If you lose your User ID and password, you can log in alternatively using the ‘Get Login Help?‘ link located below the login fields.

How can I fiind a profile?

Profiles can be accessed by on our License Verification screen. If the health professional is licensed in one of profiled professions, a “Practitioner Profile” tab will be available.

Are profiles available for other professions?

No; however, Licensure Verification is available for all health care professionals currently or previously licensed in Florida.

What information is included in the profile?

The profile contains required and optional information from the practitioner. Required information includes:

  • The practitioner’s education and training, including other health-related degrees, professional and post graduate training specialty.
  • The practitioner’s current practice and mailing addresses.
  • The practitioner’s staff privileges and faculty appointments.
  • The practitioner’s reported financial responsibility.
  • Legal action taken against the practitioner.
  • Board final disciplinary action taken against the practitioner.
  • Any liability claims filed against Podiatric Physicians which exceed $5000.
  • Any liability claims filed against M.D.s and osteopathic physicians which exceed $100,000 Optional information may include committees/memberships, professional or community service awards, and publications the practitioner has authored.

What are the requirements for posting a picture on my license?

Effective September 1, 2013, licensed massage therapists must attach to the displayed license a 2 by 2 inch photograph of the individual whose name appears on the certificate. The photograph must have been taken within the previous two years.

What are the Board’s transcript requirements for massage therapist licensure?

Effective December 8, 2013, all applicants for massage therapist licensure must have proof of graduation sent to the Board office in one of the following two ways.

  1. Submit a Graduate List to the Board office. (For Florida schools only)
  2. Submit an official transcript on counterfeit proof paper. Transcript must be sent directly from the school to the Board office.

For more information, see the article “School Directors/Owners: Changes to Proof of Graduation Requirements.

What are the guidelines for admitting students with criminal history?

Each massage education program makes independent decisions about admissions into the program and may require a criminal background screening as part of that process.

How can my Florida massage education program pay for my licensure application?

Instead of the student providing their own credit card for payment when completing the online registration application, they will have the option to enter the ‘Other Payer Code‘€™ to complete the application process. The application will be uploaded for processing and will stay in pending status until the massage program makes the payment. Interested massage programs will need to register with the Florida Board of Massage Therapy as an Other Payer and receive an ‘Other Payer Code‘.

How can I find declaratory statements?

For a complete list please visit our Declaratory Statements page.

How do I change my name?

Name changes require legal documentation showing the name change. Please submit a request including your full name as it appears on your license, profession, license number, your new name, your date of birth, the last four digits of your social security number, and your signature. Attach supporting documents, which must be one of the following:

  • a copy of a state issued marriage license that includes the original signature and seal from the clerk of the court
  • a divorce decree restoring your maiden name
  • a court order showing the name change (adoption, legal name change, federal identity change)

Any one of these will be accepted unless the Department has a question about the authenticity of the document.  If you wish to receive a new license that reflects the name change, you must request a duplicate license. Mail your $25.00 payment and request to:

Division of Medical Quality Assurance
Licensure Support Services
P.O. Box 6320
Tallahassee, Florida 32314-6320

If you need to change your name, and you prefer to renew online, please submit your name change request by mail and allow 5-7 business days processing time before you renew online.

When will this change become effective?

Beginning with licenses expiring August 31, 2013, practitioners will be prompted to report continuing education credits during the renewal process.

I have moved my business location, what should I do?

You must submit a change of location application and pass an inspection at the new location in order to change the location of your business.

Where can I find the minutes from the latest meeting?

The minutes from our board meetings can be found on our Meetings page and click on Past Meetings.

Do I have to wait until license renewal to report my continuing education credits to the electronic tracking system?

No, you can report your hours free of charge anytime during the biennium. For more information please visit www.CEatRenewal.com

Please Note: if you take a course from a Florida Board approved Provider they are required to report on your behalf. If you take a course from a National organization it is your responsibility to report completion. There may be other ways for you to obtain credit towards continuing education required for license renewal. For specific approved methods of obtaining continuing education for your profession please review the Board rules by visiting the Continuing Education Page on FLHealthSource.gov

What is considered a change in ownership? What should I do?

Because a massage establishment license is non-transferable between owners, each new owner must apply for a new license number. Any change from one owner type to another type is considered a change in ownership (i.e. a change from individual to individual, sole-proprietor to corporation, corporation to corporation, etc.). Please note, if an individual becomes incorporated, and the corporation now owns the establishment, that is considered a change of ownership. It is a change of ownership even if the individual who previously owned the establishment now owns the corporation. Any change in corporate officers is not considered a change in ownership, if the corporation itself remains the same.

What are the deadlines to have an item placed on the board agenda?

Agenda items must be submitted to the board office 30 days prior to any particular board meeting date. Staff must have sufficient time to review documentation prior to it being placed on the agenda. If, upon review, the application for licensure is found to be complete and requires review by the board members, it will be placed on the next available board meeting. The application must be complete at least 30 days prior to the board meeting date.

How do I report unlicensed activity?

Visit our Enforcement Website to download and complete our Unlicensed Activity Complaint Form. Before completing your complaint form, please be sure to review all instructions provided on the first page.

What will happen if I do not have the required continuing education for renewal?

Beginning in 2015 you will not be able to renew a license without having your continuing education reported into the continuing education tracking system. If you do not have the hours to report, your license will move to a delinquent status at expiration. In order to renew a delinquent license you will be required to complete the continuing education requirements. Additional fees may apply.

What is an Other Payer Code?

An ‘Other Payer Code’ is an option given to massage programs to pay for their student’s licensure fee.

Are there additional requirements my business must meet in my city or county?

A county or municipality, within its jurisdiction, may regulate persons and establishments licensed under Chapter 480, F.S., Massage Practice Act. Such regulation shall not exceed the powers of the state under this act or be inconsistent with this act. Please contact your local tax collector or other local licensing entity for their specific business requirements.

I’m not receiving a response to my email inquiries?

Verify that you are using the email address info@floridasmassagetherapy.gov. Also, if you have SPAM blocker on your computer, you will not be able to receive emails from the Florida Board of Massage Therapy without updating your SPAM blocker to allow emails from the Department. Please update your SPAM blocker to receive emails from @floridasmassagetherapy.gov or contact our Licensure Support Services at (850)-488-0595, for Account ID and Password renewal information.

How do I file a complaint?

  • Visit our Enforcement website and select the appropriate complaint form.
  • Review complaint form instructions on the first page of the complaint form.
  • Fill out all sections of the form and print.
  • Sign complaint form and attach the requested information.
  • Mail complaint form and attachments to:

Department of Health Consumer Services Unit
4052 Bald Cypress Way Bin C-75
Tallahassee, FL 32399-3260
Phone: 850-488-0796

You may also e-mail us at: MQA.ConsumerServices@flhealth.gov

Note: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this e-mail address. Instead, contact this office by phone or in writing.

Do I have to subscribe to the electronic tracking system?

No, subscriptions remain optional. There are a number of services you can receive by subscribing, however, it is optional. You can always search for courses, report your hours, and view your course history free of charge by creating a Basic Account.

How can I pay for my student’s application fee?

Instead of the student providing their own credit card for payment when completing the online registration application, they will have the option to enter the ‘€˜Other Payer Code‘ to complete the application process. The application will be uploaded for processing and will stay in pending status until the massage program makes the payment. Interested massage programs will need to register with the Florida Board of Massage Therapy as an Other Payer and receive an ‘Other Payer Code’.

When will my massage establishment be inspected? Will the inspector call first?

For new establishments, the owner of the establishment will be contacted by the inspector to set an appointment to conduct the initial inspection. For current licensees, the inspector may visit the facility at any time to conduct a routine inspection of your licensed establishment each year. A copy of the inspection form used by DOH inspectors can be reviewed and may help to prepare for an inspection.

Why do I receive an error when trying to print my temporary license?

If a PDF file fails to download, shows up blank, or freezes your internet browser, the file was most likely corrupted during the download process. To correct the problem, you will need to first clear your browser’s cache, then close and restart the browser, which entails logging back into MQA Services to continue downloading the document. If the cache is not cleared the cached version of the document, which is likely damaged, will still appear.

How do I look up a license?

You may visit our online License Verification page. You may utilize this service to see the status of your providers license and whether there are any disciplinary cases or public complaints against the licensee.

How will I know what has been reported?

You will be able to view your course history free of charge. Your course history will show all the courses that have been reported.

Is insurance coverage necessary for a massage establishment?

Yes, a massage establishment must provide proof confirming property damage and bodily injury liability insurance coverage. Only the licensed massage therapist who is the owner of the establishment may use insurance from a professional association to satisfy this requirement for massage establishment licensure.

I am not a licensed practitioner in Florida; do I need a permit to provide expert witness testimony in a civil or criminal case?

If you are an allopathic physician, osteopathic physician or dentist, licensed in another state but do not hold a Florida medical license, and you plan to provide expert witness testimony in Florida, you must register for an Expert Witness Certificate. If you are interested in becoming an Expert Witness, please complete this survey.

How do I print a confirmation of License?

You can print a confirmation of license through the Practitioner Login  feature of MQA Services. The confirmation is available up to 30 days after you submit your online renewal request. After logging into the system with your User ID and password, select Print Confirmation of License from the navigation bar located on the left.

What is the difference in viewing my course history for free or subscribing to the continuing education tracking system?

With a free Basic Account you can view your basic course history, which will list the course name, educational provider name, date of completion and hours reported. It would then be up to you to determine whether all of the courses that have been reported will complete all of your specific continuing education requirements. You can also self-report any continuing education that may be missing. A Professional Account (paid subscription) provides you with all of the tracking tools that CE Broker offers. Your transcript will display what your specific CE requirements are and will calculate what requirements have been met and what may still be outstanding. A Professional Account is a subscription service and is not a requirement but it can be a useful tool in managing your Florida continuing education requirements should you chose to subscribe.

What is the process for placing programs on probation?

Beginning in 2013, if an approved program’€™s graduate passage rates do not equal or exceed the required passage rates for two consecutive calendar years, the board may place the program on probationary status pursuant to Chapter 120, F.S., and may require the program director to appear before the board to present a plan for remediation. If the program is placed on probationary status the program shall remain on probationary status until it achieves a graduate passage rate that equals or exceeds the required passage rate for any one calendar year. However, if the program, during the two calendar years following its placement on probationary status, does not achieve the required passage rate for any one calendar year, the board shall terminate the program pursuant to Chapter 120, F.S.

Is there an additional fee for using a credit card?

No. There is no additional cost for making a credit card payment online.

How do I request document certification?

If you need a written statement on a public record attesting to the record’s genuineness or that it is a true and correct copy, you may fill out the Online Request Form. Be sure to indicate you need a certified copy of the request form. A $25 fee will be charged, in addition to the public record Fees and Charges. Visit our Public Records page for information on how to request certified documents by mail.

What do I do if I have a complaint about a massage therapy education program in Florida?

Please send your complaint by email or letter, giving the details of your complaint to:

E-mail Address: MQA.ConsumerServices@flhealth.gov

Mailing Address:

Florida Department of Health
Consumer Services Unit
4052 Bald Cypress Way
Bin C75
Tallahassee, Florida 32399-3275

How do I request a License Verification/Certification

Make cashier’s check or money order payable to the Board/Council to be researched, in the amount of $25.00, for each verification requested. -Include name and address where verification is to be sent -Verification of Licensure order form -Non-Licensure Verification order form Mail your request and fee to:

Division of Medical Quality Assurance Licensure Support Services
Attn: License Verifications
P.O. Box 6320
Tallahassee, FL 32314-6320

Other Important Information: -Requests for licensure verification received without the appropriate fee will be returned unprocessed to the sender. -The Division of Medical Quality Assurance cannot guarantee your verification will meet the deadlines for other State Boards. The current processing time for licensure verifications is approximately 10 days from receipt. Please check your deadline dates before you submit your verification request. -Release forms from the licensees are not required for verifications.

Exemptions: Financial information, medical information, school transcripts, examination questions, answers, papers, grades and grading keys, are confidential and exempt forms pursuant to Section 119.071, Florida Statutes, and will be withheld pursuant to Section 456.057, Florida Statutes. Social Security numbers will also be redacted pursuant to 42 U.S.C. 405(c)(2)(C) (vii)(1).

What is the process to become a new massage education program?

Please review the application for massage therapy school approval to access the application forms and the checklist for directions for a new program. For questions pertaining to the application process, you may contact the board office at info@floridasmassagetherapy.gov.

How can I get a list of practitioners by county?

To view a list of actively licensed practitioners, use the License Verification Search and select the county and profession from the drop-down list.

Where can I find a list of all the closed massage education programs in Florida?

A list of all the closed massage education programs in Florida is available below:

Closed Programs →

Closed Programs (Excel)

Advice for AOL users.

Users of later versions of AOL may experience problems accessing links within the Medical Quality Assurance (MQA) Services page when inside AOL and using the AOL browser. This is caused by pop-up security features within newer versions of AOL. Try to avoid accessing MQA Services from within AOL. The way around the problem, once you have started AOL, is to minimize the AOL window and, from your computer’s desktop, open up an Internet Explorer or Netscape Navigator browser. Type the url directly on the address line of the browser and press Enter. You will be able to access all the features within the MQA Services page without experiencing problems.

How do I request a duplicate license?

Log into your MQA Online Services Portal account and select Request Duplicate License from the “Manage My License Information” pulldown menu. Review your changes and click “Submit.” Select “Pay Now” to pay the $25.00 fee with a valid credit card.

NOTE: You should receive your duplicate license in the mail in approximately 5-7 business days after your order is complete and your payment is received. If your profession is pending renewal or in a current renewal cycle, you may be asked to renew your license instead of being issued a duplicate license.

How do I know if this website is secured?

This website is secured using a thawte Digital Certificate. This ensures that all information you send to us via the World Wide Web will be encrypted. Please click on the thawte Trusted Site Seal which demonstrates our commitment to your security. In addition to the thawte Trusted Site Seal, you will also see the “lock” emblem displayed in the browser. In Internet Explorer 6, the lock emblem can be found in the lower right-hand corner of the status bar. In Internet Explorer 7.0, the lock emblem can be found next to the address (URL) line. In FireFox and Netscape, the emblem can be found in both locations.

How do I obtain an Other Payer Code?

Interested massage programs will need to register with the Florida Board of Massage Therapy by providing, in letter format, their business name, mailing address, phone number and federal ID number. In addition, we will need a contact person and email address. Please indicate if you require more than one payment code, or a code expiration date and sign the letter indicating that all of the provided information is true and correct.

Please mail this letter to:

Florida Board of Massage Therapy
4052 Bald Cypress Way
Bin # C-06
Tallahassee, Florida 32399-3254

Once the massage program is registered, the Florida Board of Massage Therapy will mail a notification letter including the payment code and instructions on how to submit payment for students. The employer will need to provide their ‘Other Payer Code’ to students prior to them applying.

How can I get a practitioner’s disciplinary history?

You can request a practitioner’s disciplinary history from our Public Records website under Disciplinary Records.

How do I request a declaratory statement?

Any substantially affected person (i.e. a licensee or applicant) may seek a Declaratory Statement. Declaratory statements regarding an opinion of a board, or the department when there is no board, as to the applicability of a statutory provision, or of any rule or order of the board, or department when there is no board, as it applies to the licensees particular set of circumstances, pursuant to Section 120.565, Florida Statutes. The petition seeking a declaratory statement must state with particularity the licensees set of circumstances and must specify the statutory provision, rule, or order that the licensee believes may apply to the set of circumstances.

How can I file a complaint against a licensee?

Print the Complaint Form with the Authorization for Release of Patient Records from our Enforcement site or call 1-888-419-3456 or (850)414-1976 to request one by phone. Complete the form and mail it to the address given on the form.

How do I view and update my profile?

You can view, confirm, or make changes to the information that will be published in your practitioner profile by logging in. In carrying our legislative mandate to publish practitioner profiles, we want to ensure the information that we publish is accurate. Accordingly, we ask that you please review your profile for any changes, corrections, and/or omissions. If you see the statement “The practitioner did not provide this mandatory information”, please provide that information. We will not accept curriculum vitae or resumes in place of you providing specific information. Changes, excluding education and training, year began practicing, and liability claims, can be made to your profile electronically by following the instructions below.

You may also submit changes by mail to:

Department of Health
Licensure Support Services
4052 Bald Cypress Way
Bin C-10
Tallahassee, Florida 32399-3260

Please note that Section 456.042, Florida Statutes, requires practitioners to update profile information within 15 days after a change of an occurrence in each section of your profile. Attention Newly Licensed Practitioners Section 456.041(7), Florida Statutes, requires you to submit changes to the department within thirty (30) days from receipt of notice. If you do not make changes within thirty (30) days, your profile will be automatically published. Once you have completed your review and made any necessary corrections, click on “Confirm Changes”. The Practitioner Confirmation Page will display the information that will be published online, at which time you must “Confirm” the profile again before the changes will be implemented.

Note: Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Apply for an Expert Witness Certification?

For Dentists, Medical Doctors and Osteopathic Physicians – To provide expert testimony concerning the prevailing professional standard of care, you must either be licensed in Florida OR you must possess an expert witness certificate. To apply for an “Expert Witness Certificate”:

  •  Go to our Online Application Login page.
  • First time users must create an account by clicking on the “Create an Account button” and following the prompts.
  • Once you have created an account, select your profession from the “Board/Council” drop down menu.
  • Under the “Profession” drop down menu, select either “Dental Expert Witness Certificate”, “Medical Doctor Expert Witness Certificate” or “Osteopathic Physician Expert Witness Certificate”.
  • Enter your email address and password and click “Login”.

How can I become a board member?

Board members are appointed by the governor and confirmed by the Senate. You may apply by contacting the Governor’s Appointment Office.

Governor’s Appointment Office
LL10 The Capitol
Tallahassee FL 32399-0001

Or by visiting the Governor’s Appointments Office website or email appointments@eog.myflorida.com.

How can I get a copy of the board’s agenda?

By visiting the board’s meetings page. Scroll to the bottom of the page and click on either past or upcoming meetings. Review the meeting dates to locate the agenda you need, and the board’s agenda should be posted on the right under Materials.

Who is exempt from massage establishment licensure?

Effective July 1, 2014, physicians licensed under Chapters 458, 459 or 460, who employ a licensed massage therapist to perform massage therapy on the physician’s patients at the physician’s place of practice are exempt from having a massage establishment license. However, if the massage therapist performs massage therapy on someone other than a patient of the physician, a massage establishment license is required.

If you meet the requirement of this exemption and no longer wish to maintain your massage establishment license, please return the original license along with a letter to the Board of Massage Therapy (address below) indicating you wish to voluntary relinquish the license. The letter MUST include the establishment’s name, address and license number, as well as the name and signature of the owner of the license.

Board of Massage Therapy
4052 Bald Cypress Way
Bin C-06
Tallahassee, FL 32399-3257

Who can attend board meetings?

All board meetings are open to the public and you are encouraged to attend. You can find a schedule to the upcoming board meetings on the Meetings Page.

What is the difference between License Verification and License Certification?

License Verification – Information regarding the licensure status of a practitioner. This is for use by persons or organizations that do not require a document certifying this information under seal. Licensure Certification – Specific document certifying licensure status and disciplinary history, prepared by a representative of the Division of Medical Quality Assurance and bearing a seal. This document is generally required for applicants seeking licensure in other states and for use in court proceedings. There is a $25 fee for this service in accordance with Rule 64B-4.001, F.A.C.

Does the department have assistance programs for impaired health care professionals?

Yes, Florida health care professionals can seek assistance for impairment through the Department’s Impaired Practitioner Programs – the Intervention Project for Nurses (IPN) or the Professionals Resource Network (PRN). Impairment may be as a result of misuse or abuse of alcohol or drugs, or both, or due to a mental or physical condition which could affect the licensee’s ability to practice with skill and safety.

Intervention Project for Nurses, Inc. (IPN)
Linda L. Smith, ARNP, M.Div, CAP
Chief Executive Officer
P.O. Box 49130
Jacksonville Beach, FL 32240-9130
Toll Free: (800) 840-2720
Telephone Number: (904) 270-1620
FAX: (904) 270-1633
E-Mail: lsmith@ipnfl.org

Professionals Resource Network, Inc. (PRN)
P.O. Box 1020
Fernandina Beach, Florida 32035-1020
Toll Free: (800) 888-8PRN (8776)
Telephone Number: 904-277-8004
Fax: 904-261-3996
E-Mail: admin@flprn.org

Do I have to report any criminal activities after I receive my license?

You are required to report all criminal activities after you receive your license. You may report the criminal offense(s) online via Online Services, by e-mail , or by mail:

Florida Department of Health
Licensure Support Services Unit
Bin #C-10
Tallahassee, FL 32399-3267

If reporting by e-mail or mail, provide the date of the offense, a description of the crime, and the county and state of jurisdiction.

Which professions have profiles that list education, specialty certification and other background information on-line?

All medical doctors, osteopathic physicians, chiropractic physicians, podiatrists, and advanced registered nurse practitioners have profiles that list this information.