Attention: AHCA Clearinghouse Legacy Applications Downtime

AHCA Clearinghouse Legacy Applications Downtime

The background screening Clearinghouse Results Website will undergo scheduled maintenance as part of the ongoing efforts to update systems. Please make note of the following important information:

Downtime Schedule:

The Clearinghouse Results Website will be down from Friday, November 8th at 5:00 PM to Monday, November 18th at 8:00 AM. During this period, the system will be inaccessible for regular use as AHCA deploys the new system. This downtime could mean delays for applicants who get a LiveScan screening November 8 and thereafter.

Help Center / Do I need all supporting documents before submitting my application?


No. Applications submitted with fees will be processed, even if some items are missing.

If additional items are required to complete your application, board staff will provide you with a letter listing what is still needed with instructions on how to request and/or submit the remaining items. If you provided an email address, this letter will be emailed to you. You can also see a list of missing items at any time by checking your application status online using the MQA Online Services Portal.

Incomplete applications will remain open for one year from the date the application is received. Applications which are not completed within one year will be expired.