Attention: AHCA Clearinghouse Legacy Applications Downtime

AHCA Clearinghouse Legacy Applications Downtime

The background screening Clearinghouse Results Website will undergo scheduled maintenance as part of the ongoing efforts to update systems. Please make note of the following important information:

Downtime Schedule:

The Clearinghouse Results Website will be down from Friday, November 8th at 5:00 PM to Monday, November 18th at 8:00 AM. During this period, the system will be inaccessible for regular use as AHCA deploys the new system. This downtime could mean delays for applicants who get a LiveScan screening November 8 and thereafter.

Help Center / How do I request an extension to pay fines or costs?


If your license is in CONDITIONS status:

An extension of time for fine payments for licenses in CONDITIONS status resulting from the issuance of your license with conditions can be requested by email to mqa.massagetherapy@flhealth.gov or by mail to:

Florida Department of Health
Board of Massage Therapy
PO Box 6330
Tallahassee, FL 32314-6330

If your license is in OBLIGATIONS status:

An extension of time for fine or fee payments for licenses in OBLIGATIONS status resulting from disciplinary action can be requested by email to MQA.ComplianceManagement@FLHealth.gov or by mail to:

Florida Department of Health
Compliance Management Unit
ATTN: Massage Therapy Compliance Officer
4052 Bald Cypress Way Bin C-76
Tallahassee, FL 32399

Your request should include your license number and the length of the extension you are seeking. Requests for extension of time for fine or fee payment are subject to approval by the Board chair.