Attention: AHCA Clearinghouse Legacy Applications Downtime

AHCA Clearinghouse Legacy Applications Downtime

The background screening Clearinghouse Results Website will undergo scheduled maintenance as part of the ongoing efforts to update systems. Please make note of the following important information:

Downtime Schedule:

The Clearinghouse Results Website will be down from Friday, November 8th at 5:00 PM to Monday, November 18th at 8:00 AM. During this period, the system will be inaccessible for regular use as AHCA deploys the new system. This downtime could mean delays for applicants who get a LiveScan screening November 8 and thereafter.

Help Center / How do I submit supporting documentation for my application?


You can submit supporting documents for your application online through the MQA Online Services Portal, via email, or by mail.

Using the MQA Online Services Portal:

You can submit additional documents for your application to the board office by upload through the MQA Online Services Portal (www.flhealthsource.gov),

By email or mail:

Supporting documentation may be submitted by emailed attachment to mqa.massagetherapy@flhealth.gov, or by mail to:

Florida Department of Health
Board of Massage Therapy
4052 Bald Cypress Way, Bin C-06
Tallahassee, FL 32399

When submitting supporting documentation, be sure to include your application file number.

Please note that some supporting documents cannot be accepted directly from an applicant.

Information about supporting documentation required for each application type can be found under the Licensing section of this website, by choosing the license you are applying for and clicking requirements.