Attention: AHCA Clearinghouse Legacy Applications Downtime

AHCA Clearinghouse Legacy Applications Downtime

The background screening Clearinghouse Results Website will undergo scheduled maintenance as part of the ongoing efforts to update systems. Please make note of the following important information:

Downtime Schedule:

The Clearinghouse Results Website will be down from Friday, November 8th at 5:00 PM to Monday, November 18th at 8:00 AM. During this period, the system will be inaccessible for regular use as AHCA deploys the new system. This downtime could mean delays for applicants who get a LiveScan screening November 8 and thereafter.

Help Center / How do I withdraw my application?


To withdraw an application, submit a request in writing which provides the following information:

For massage therapist applications:

  • Your name, as it appears on your application.
  • Your file number.
  • The last four digits of your social security number.
    Do not provide your full social security number in emailed correspondence.
  • A statement that you want to withdraw your application.

For massage establishments:

  • The establishment name as it appears on your application.
  • Your name, as the owner or authorized person to make changes to the application.
  • Your file number.
  • The tax ID associated with the establishment.
    For sole proprietor (individual) licenses, provide only the last four digits of the associated tax ID.
  • A statement that you want to withdraw your application.

Your request may be submitted by email to mqa.massagetherapy@flhealth.gov or by mail to:

Florida Department of Health
Board of Massage Therapy
4052 Bald Cypress Way, Bin C-06
Tallahassee, FL 32399

The board office will notify you once your application has been withdrawn. Once an application has been withdrawn, it cannot be resumed.

You may request a refund of any refundable fees when making a request to withdraw an application in process.