Frequently Asked Questions

Only the initial license fee and the unlicensed activity fee will be applied to the new application.

Once your request is received, it can take up to four weeks to receive your refund.

There is a three year statute of limitation for refunds so if the overpayment was made less than three years ago you are eligible for a refund.

To request a refund of a fee payment, submit a request in writing which provides the following information:

To withdraw an application, submit a request in writing which provides the following information:

For massage therapist applications:

• Your name, as it appears on your application.
• Your file number.
• The last four digits of your social security number.
  Do not provide your full social security number in emailed correspondence.
• A statement that you are requesting a refund.

For massage establishments:

• The establishment name as it appears on your application.
• Your name, as the owner or authorized person to make changes to the application.
• Your file number.
• The tax ID associated with the establishment.
  For sole proprietor (individual) licenses, provide only the last four digits of the associated tax ID.
• A statement that you are requesting a refund.

Your request may be submitted by email to mqa.massagetherapy@flhealth.gov or by mail to:

Florida Department of Health
Board of Massage Therapy
4052 Bald Cypress Way, Bin C-06
Tallahassee, FL 32399

If you are requesting a refund for an open application, you must also include that you would like to withdraw your application for your refund to be processed.

The board office will send you a refund request form once it has been prepared. You will need to return your signed refund request form by mail or email.

Once your refund request has been processed, your fees cannot be assigned to a new application.

The Board Office will refund your initial license fee and unlicensed activity fee. Your application fee is non-refundable and will not be refunded to you.