Frequently Asked Questions

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No. There is no additional cost for making a credit card payment online.

If a PDF file fails to download, shows up blank, or freezes your internet browser, the file was most likely corrupted during the download process. To correct the problem, you will need to first clear your browser’s cache, then close and restart the browser, which entails logging back into MQA Services to continue downloading the document. If the cache is not cleared the cached version of the document, which is likely damaged, will still appear.

If you are an allopathic physician, osteopathic physician or dentist, licensed in another state but do not hold a Florida medical license, and you plan to provide expert witness testimony in Florida, you must register for an Expert Witness Certificate. If you are interested in becoming an Expert Witness, please complete this survey.

For Dentists, Medical Doctors and Osteopathic Physicians – To provide expert testimony concerning the prevailing professional standard of care, you must either be licensed in Florida OR you must possess an expert witness certificate. To apply for an “Expert Witness Certificate”:

•  Go to our Online Application Login page.
• First time users must create an account by clicking on the “Create an Account button” and following the prompts.
• Once you have created an account, select your profession from the “Board/Council” drop down menu.
• Under the “Profession” drop down menu, select either “Dental Expert Witness Certificate”, “Medical Doctor Expert Witness Certificate” or “Osteopathic Physician Expert Witness Certificate”.
• Enter your email address and password and click “Login”.

Effective September 1, 2013, licensed massage therapists must attach to the displayed license a 2 by 2 inch photograph of the individual whose name appears on the certificate. The photograph must have been taken within the previous two years.

If you want to place your massage therapist license in inactive status, you may submit your request for inactive status online.

To request inactive status, complete the following steps:

• Log in to your account through the MQA Online Services Portal.

• Once you are logged in, open the Choose an Activity menu and select Request Inactive Status.

This dropdown menu is located to the right of your license number below Manage My Licenses.

If your license is near expiration, this may be listed as Request Inactive Status at Renewal.

• Follow the prompts to complete the inactive status request.

A fee payment of $105.00 is required to set your license to inactive status.

You will also be required to renew your license if the license is due for renewal. If you fail to renew your license after changing it to inactive, the license will become delinquent following the renewal deadline.

Complete the following steps to renew your license, once your request for inactive status is processed:

• Log in to your account through the MQA Online Services Portal.
• Once you are logged in, click the select button next to Renew My License.
• Follow the prompts to complete your license renewal.

If you need further assistance with changing your license to inactive or renewing your inactive license, contact our Customer Contact Center at (850) 488-0595 or email at mqaonlineservice@flhealth.gov.

Licenses in inactive status must be renewed each biennium to remain clear and inactive. Massage establishment licenses cannot be set to inactive status.

If you want to place your massage therapist license in retired status, you may submit your request retired status online.

• Log in to your account through the MQA Online Services Portal.
• Once you are logged in, open the Choose an Activity menu and select Request Retired Status.

This dropdown menu is located to the right of your license number below Manage My Licenses.

If your license is near expiration, this may be listed as “Request Retired Status at Renewal.”

If you need further assistance with changing your license to retired status, contact our Customer Contact Center at (850) 488-0595 or email at mqaonlineservice@flhealth.gov.

Massage establishment licenses cannot be set to retired status.

You can search for and verify a license using the Department of Health’s license verification portal.

The license verification portal is a secure, primary source for license verification provided by the Florida Department of Health, Division of Medical Quality Assurance. This website is maintained by Division staff and is updated immediately upon a change to our licensing and enforcement database.

For instructions on how to request a license certification of your Florida license to be sent to another state from the Florida Department of Health online, visit the License Certifications page.

You can change your DEM online through the MQA Online Services Portal, or by submitting a Massage Establishment Change of Corporate Officer/Designated Establishment Manager/Interested Party (DH-MQA 5040) by email to mqa.massagetherapy@flhealth.gov, or by mail to:

Florida Department of Health
Board of Massage Therapy
4052 Bald Cypress Way, Bin C-06
Tallahassee, FL 32399

You can remove yourself as the DEM of a massage establishment using the MQA Online Services Portal.

You can also remove yourself as the DEM of a massage establishment by providing your license number, the license number of the establishment where you will no longer serve as DEM, and a statement that you wish to remove yourself as the DEM by email to mqa.massagetherapy@flhealth.gov or by mail to:

Florida Department of Health
Board of Massage Therapy
4052 Bald Cypress Way Bin C-06
Tallahassee, FL 32399

For instructions on graduate list submission, contact the board office.