Frequently Asked Questions

To withdraw an application, submit a request in writing which provides the following information:

For massage therapist applications:

• Your name, as it appears on your application.
• Your file number.
• The last four digits of your social security number.
  Do not provide your full social security number in emailed correspondence.
• A statement that you want to withdraw your application.

For massage establishments:

• The establishment name as it appears on your application.
• Your name, as the owner or authorized person to make changes to the application.
• Your file number.
• The tax ID associated with the establishment.
  For sole proprietor (individual) licenses, provide only the last four digits of the associated tax ID.
• A statement that you want to withdraw your application.

Your request may be submitted by email to mqa.massagetherapy@flhealth.gov or by mail to:

Florida Department of Health
Board of Massage Therapy
4052 Bald Cypress Way, Bin C-06
Tallahassee, FL 32399

The board office will notify you once your application has been withdrawn. Once an application has been withdrawn, it cannot be resumed.

You may request a refund of any refundable fees when making a request to withdraw an application in process.

You can reinstate your delinquent license through the MQA Online Services Portal.

Before you submit, be sure you have completed the CE requirements for the renewal cycle you are delinquent. Your license cannot be reinstated if the CE requirement is not completed.

You may not practice if your license is delinquent. Practicing while your license is in delinquent status constitutes unlicensed activity, which may result in citation, fines, disciplinary action against licensees working in the unlicensed location, and criminal penalties.

To reactivate a RETIRED license, complete the following steps:

• Complete all continuing education requirements for each biennium the license was retired.

A list of continuing education requirements for each biennium is available here.

• Confirm your continuing education is reported through CEBroker.
• Submit a request to reactivate (including name, license number, and a written statement) and fee payment to the board office by mail to:

Florida Department of Health
Board of Massage Therapy
4052 Bald Cypress Way C-06
Tallahassee, FL 32399

Fees must be submitted to the department by check or money order.

• During renewal, the total fee to reactivate is $105.00.
• Outside renewal, the total fee to reactivate is $155.00 (reactivation fee; change of status fee).

If your license was retired for more than two consecutive biennial renewal cycles, you may be required to demonstrate competency before your license can be reactivated.

To reactivate an INACTIVE status license, complete the following steps:

• Complete all continuing education requirements for each biennium the license was inactive.

A list of continuing education requirements for each biennium is available here.

• Confirm your continuing education is reported through CEBroker.
• Submit a request to reactivate (including name, license number, and a written statement) and fee payment to the board office by mail to:

Florida Department of Health
Board of Massage Therapy
4052 Bald Cypress Way C-06
Tallahassee, FL 32399

Fees must be submitted to the department by check or money order.

• During renewal, the total fee to reactivate is $105.00.
• Outside renewal, the total fee to reactivate is $155.00 (reactivation fee; change of status fee).

If your license was inactive for more than two consecutive biennial renewal cycles, you may be required to demonstrate competency before your license can be reactivated.

You can change your practice location address through your account on the MQA Online Services Portal.

You can also update your practice location address by providing your license number, a written request to update your mailing address, and the address of your new practice location by email to mqa.massagetherapy@flhealth.gov or by mail to:

Florida Department of Health
Board of Massage Therapy
4052 Bald Cypress Way Bin C-06
Tallahassee, FL 32399

To change the practice location of your massage establishment, you must submit a change of name and/or location application. More information can be found in the Licensing section under Application for Massage Establishment Change of Name/Location.

If your license is in conditions status, you must comply with all stipulations imposed by the board listed in your Notice of Intent to Approve with Conditions. Your Notice of Intent is viewable using Department of Health’s License Verification portal.

For additional questions about conditions status, contact the board office by email to mqa.massagetherapy@flhealth.gov or by mail to:

Florida Department of Health
Board of Massage Therapy
4052 Bald Cypress Way Bin C-06
Tallahassee, FL 32399

If your license is in obligations status, you must comply with all penalties imposed when your license was disciplined by the board. The Final Order issued in your case will list those penalties and provide instructions and is viewable using the Department of Health’s License Verification portal.

For additional questions about conditions status, contact the board office by email to MQA.ComplianceManagement@FLHealth.gov or by mail to:

Florida Department of Health
Compliance Management Unit
Attn: Massage Therapy Compliance Officer
4052 Bald Cypress Way Bin C-76
Tallahassee, FL 32399

You can submit supporting documents for your application online through the MQA Online Services Portal, via email, or by mail.

Using the MQA Online Services Portal:

You can submit additional documents for your application to the board office by upload through the MQA Online Services Portal (www.flhealthsource.gov),

By email or mail:

Supporting documentation may be submitted by emailed attachment to mqa.massagetherapy@flhealth.gov, or by mail to:

Florida Department of Health
Board of Massage Therapy
4052 Bald Cypress Way, Bin C-06
Tallahassee, FL 32399

When submitting supporting documentation, be sure to include your application file number.

Please note that some supporting documents cannot be accepted directly from an applicant.

Information about supporting documentation required for each application type can be found under the Licensing section of this website, by choosing the license you are applying for and clicking requirements.

You can submit a new application by submitting a completed paper application, required fees (check or money order ONLY), and other supporting documents by mail to:

Florida Department of Health
Board of Massage Therapy
PO Box 6330
Tallahassee, FL 32314-6330

Application PDFs and information about licensing requirements can be found in the Licensing section of the board website. can be found on the Board website.

If your license is in CONDITIONS status:

An extension of time for fine payments for licenses in CONDITIONS status resulting from the issuance of your license with conditions can be requested by email to mqa.massagetherapy@flhealth.gov or by mail to:

Florida Department of Health
Board of Massage Therapy
PO Box 6330
Tallahassee, FL 32314-6330

If your license is in OBLIGATIONS status:

An extension of time for fine or fee payments for licenses in OBLIGATIONS status resulting from disciplinary action can be requested by email to MQA.ComplianceManagement@FLHealth.gov or by mail to:

Florida Department of Health
Compliance Management Unit
ATTN: Massage Therapy Compliance Officer
4052 Bald Cypress Way Bin C-76
Tallahassee, FL 32399

Your request should include your license number and the length of the extension you are seeking. Requests for extension of time for fine or fee payment are subject to approval by the Board chair.

If you applied without fee payment online, you can submit your fee payment using a credit card:

• Log in to your account using the MQA Online Services Portal.
• Go to Make Payment under Additional Activities.
• Select the application that is pending payment of required fees.
• Follow the prompts to submit payment by credit card.

Credit card payments cannot be accepted by phone.

If you applied by mail without submitting a fee payment, applied online but do not wish to submit a fee payment by credit card, or submitted a partial payment by mail, you may submit fee payment in the form of a cashier’s check or money order. To do so:

• Print a copy of your application summary.
• Mail your application summary and required fee payment to:

Division of Medical Quality Assurance
P.O. Box 6320
Tallahassee, FL 32314-6320